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Open a group chat, then tap the names at the top of the chat, and select the names at the top again.

All your friends in the chat will see the new name. You can then change the name of the group chat to whatever you want. Open a group chat, then tap the "i" button at the top of the chat, and select the names at the top.

Open a group chat, then tap the names at the top of the chat, and select the names at the top. The friend will see his or her new nickname in the chatbox. You can then tap your friend's name to begin setting a nickname. When a customer messages you on Facebook, you can now respond using Shopify Inbox.Open a chat with a friend, then tap the "i" button at the top of the chat, and select Nicknames. Your business's Facebook page must have a Message us button to complete this step.Ĭlick Go to Inbox to log in to Shopify Inbox to complete your Messenger setup. In the Facebook Messenger section, click Start setup.Ĭlick Confirm to connect Messages to Shopify Inbox.Ĭlick Go to Facebook Page to set up your Messages button. Steps:įrom your Shopify admin, click Settings > Apps and sales channels.įrom the Apps and sales channels page, click Messenger. This allows you to use Shopify Inbox to respond with text, images, product links, or discount codes. You can see your Messenger for Facebook messages in your Inbox dashboard. If Facebook Shop, Instagram Shopping, or Facebook Marketing are already set up in your store's Facebook and Instagram by Meta, then some steps might already be completed.īefore you add Messenger for Facebook to your Messenger channel, make sure that you've set up Facebook and Instagram by Meta and that the Messenger channel is installed in your store. You can add Messenger for Facebook from the the Messenger channel at any time.